The reservation is effective only when you already reconfirmed it or transfer a certain deposit to our bank account.

Confirmation [Top]

You should reconfirm your reservation and send deposit to our bank account at least 7 working days before your arrival in Vietnam. Your reservation is effective only when you have done this confirmation already, in the case, please contact us in advance.

Cancellation [Top]

If you decide not to participate in the tour you have booked, please inform us at least 5 working days. Otherwise, the deposit will be forfeited 10% of the total amount to cover communication expenses and cancellation charges.

Deposits [Top]

We must receive a deposit from the client as 30% of total tour cost at least 7 working days before your arrival. Deposit should be sent by bank draft or transfer to bank account of our offices. In case you do not want to pay in advance, you can pay total of amount at our hotel on your arrival.

Payment [Top]

After customers arrive in Vietnam the balance will be regulated or transferred to our bank account or pay at one of our offices in Hanoi.
Note: bank fees is on your side
Credit transfer of which expenses are with the load of Client / Agency will be carried out through the above account

Liquid: only after the agreement of the two parts

Travellers cheque: only after the agreement of the two parts, 2.5% of expenses are with the load of Client/ Agency

Credit card: [form of authorization] in the event of payment by credit card, 3% of expenses are the responsibility of the customers who will have to print the card of credit and fill in, then fax it to us by the following number: +84 (4) 824 3886 or 828 1928. The original copy of this filled card and photocopies of your credit card will have to be sent to our office, that is regarded as the final and legal proof of your payment with TungNgoc Co,.Ltd.
As of the payment of and installment or balances on behalf of Client/ Agency, TungNgoc Co,.Ltd. will draw up the acknowledgement of delivery which will give to Client/ Agency before or with the arrival of the travellers in Vietnam.
In case you do not want to give your credit card details, you can pay all of amount at one of our hotels.

Insurance [Top]

upon request. Insurance fees is US$ 1.5/day/person, cover with accident insurance up to US$ 1000 (one thousands US dollars) at Vietnam Insurance Company (Bao Viet Insurance).

Meals [Top]

Breakfast is not always included. We let you have more choices of lunch or dinner and your total tour cost can be reduced. Generally in remote areas you should let us take care of your meals because it probably quite difficult for you to arrange it on your own.

Budget Hotels : Generally these are small guest houses or mini-Hotels : basic room with or without A/C, private bathroom.

Standard Hotels : The predominant level of accommodation. A/C, satellite TV, adequate restaurant for breakfast if not lunch and dinner, IDD line at reception, worthy of 2stars to 3 stars international hotel .

Deluxe Hotels : Worthy of 3 stars to 5 stars international hotel. A/C, 24 hour room service, often large rooms and good views, choice of oriental and western cuisine, IDD lines in each room, business centre, etc.